Orders go out from Lane Cove. You will get a confirmation when you order and a despatch notice when it is on its way.
[PENDIENTE: dias habiles hasta la entrega]
[PENDIENTE: porte y envio gratis a partir de que importe]
If you are anywhere near the village, collecting costs nothing and is usually faster than posting. Choose it at checkout and come in once we have said it is ready.
We post Australia-wide. Country and remote addresses take longer than the city estimate; the estimate at checkout accounts for the destination.
Damaged: photograph it before unpacking any further, keep the box, and ring us. Missing: wait out the estimate plus two business days, then tell us and we will trace it.
Either way, sorting it out with the courier is our job.
Under the Australian Consumer Law our goods come with guarantees that cannot be excluded. If something is faulty, is not as described or does not do what it was sold to do, you are entitled to a repair, replacement or refund depending on how serious it is, and to compensation for other reasonably foreseeable loss.
For a major failure you choose, not us, and the return postage is on us.
0405 379 028 · reception@lanecoveacupuncture.com.au, with your order number.
We deliver Australia-wide. Shipping is calculated at checkout based on your delivery address and the items in your cart. The rates below apply to a single order, however many products it contains.
| Area | Service | Cost |
|---|---|---|
| Metro Areas | Express Shipping (1–3 business days) | Free over $80, otherwise $13.95 |
| Non-Metro Areas | Express Shipping (2–5 business days) | Free over $80, otherwise $13.95 |
| Remote Areas | Express Shipping (3–14 business days) | $13.95 |
Orders over $80 ship free to metro and non-metro areas. Remote and offshore areas, and certain oversized or cold-chain items, are excluded and may attract a freight surcharge shown at checkout.
Some practitioner products must be kept cool. These ship with appropriate packaging and may be limited to certain days to avoid weekend transit. If an item is temperature-sensitive it will be noted at checkout.
Practitioner-only products may require an active prescription or approval from your Rainbow Medicine / Health Therapies Clinics practitioner before they can be dispatched.
If something arrives damaged or incorrect, contact us within 7 days and we will make it right. For change-of-mind returns, unopened items in original condition may be returned per Australian Consumer Law.
Buying for a clinic or business? See our Business Shipping Policy for bulk orders, freight and account terms.
Questions about a delivery? Contact Rainbow Medicine / Health Therapies Clinics and our team will help.
