Last updated: 13 November 2026
This policy describes how Lane Cove Acupuncture manages personal information gathered through lanecoveacupuncture.com.au, by phone, by email and in person. We follow the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
Lane Cove Acupuncture runs this website and the acupuncture clinic at Suite 1, Level 1, 141 Longueville Road, Lane Cove. The operating business is Health Therapies Clinics Pty Ltd (ABN 68 665 027 092). Through this site we offer acupuncture, fertility and pregnancy support, pain care and Chinese herbal medicine in Lane Cove.
Depending on how you deal with Lane Cove Acupuncture, we may collect:
Where it is lawful and practical, you can deal with Lane Cove Acupuncture anonymously or using a pseudonym. Some services cannot be provided that way, because we have to identify you.
Lane Cove Acupuncture collects information when you contact us, complete an online form, make a booking or purchase, or talk to our team. If a family member, carer or another business gives us information about you, we expect them to have your permission.
Personal information helps us to:
Selling personal information is not something Lane Cove Acupuncture does. Any promotional emails or texts include an easy way to stop them.
Your health information is sensitive information. We need your consent to collect it, we use it for your treatment, and we do not use it for marketing. During pregnancy care, for example, we note your stage of pregnancy and the name of your treating obstetrician or midwife.
In New South Wales, health records are also covered by the Health Records and Information Privacy Act 2002 (NSW). We keep clinical records for at least seven years after your last visit, or until you turn 25 if you were treated as a child, and then destroy them securely.
We may share personal information with:
We require our contractors and providers to handle personal information in line with the Australian Privacy Principles.
Certain cloud services used by Lane Cove Acupuncture can involve storage or processing outside Australia. We use reputable providers and take reasonable steps under APP 8 so that your information remains protected.
If lanecoveacupuncture.com.au offers a chat assistant, the messages you type are processed by an artificial intelligence service that may operate outside Australia. Please do not type detailed health or financial information into a chat.
Our website relies on cookies for essential functions such as forms and bookings, and on analytics cookies to understand traffic. Lane Cove Acupuncture does not use cookies to collect sensitive information. You can block or delete cookies in your browser settings; parts of lanecoveacupuncture.com.au may then not work properly.
Lane Cove Acupuncture takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, change or disclosure. These include password-protected systems, access limited to people who need it, encrypted (HTTPS) connections on the website and secure storage of paper records. Because no internet transmission is entirely secure, think carefully before sending private documents to Lane Cove Acupuncture by email.
Outside clinical records (see section 5), Lane Cove Acupuncture keeps enquiries, booking and payment records only as long as we need them for the purposes in this policy or as tax law requires, and then delete or de-identify them.
Should personal information we hold be lost or accessed without authority in a way likely to cause serious harm, Lane Cove Acupuncture will assess it promptly, contain it and notify you and the OAIC under the Notifiable Data Breaches scheme.
You have the right to request access to your personal information and to have it corrected. Contact us using the details below; we usually reply within 30 days. If we refuse a request, which the law allows only in limited situations, we will explain why in writing.
Raise any privacy concern with us first. Lane Cove Acupuncture will acknowledge it, investigate and respond in writing within 30 days. Unresolved complaints can be referred to the Office of the Australian Information Commissioner (www.oaic.gov.au, 1300 363 992). For a complaint about health records held by Lane Cove Acupuncture, you may also contact the NSW Information and Privacy Commission (www.ipc.nsw.gov.au, 1800 472 679).
Please direct privacy matters to:
Lane Cove Acupuncture
Phone: 0405 379 028 (bookings: 0410 699 065)
Email: reception@lanecoveacupuncture.com.au
Post: Suite 1, Level 1, 141 Longueville Road, Lane Cove NSW 2066
You can also use the contact form on this website.
Lane Cove Acupuncture may update this policy from time to time. The current version is always published on this page, with the date it was last changed.
