For practitioners ordering for their own practice. We need a registration or association number and an ABN before the first order.
[PENDIENTE: minimo de pedido]
[PENDIENTE: condiciones de pago]
If your practice is on the Lower North Shore, collecting from Lane Cove is faster and cheaper than any courier. Most regulars do this and we hold the order until you come.
[PENDIENTE: plazo para pedidos profesionales]
[PENDIENTE: porte y a partir de que importe es gratis]
To a business address, during business hours, with someone to sign.
Check against the packing slip the same day. Shortages or damage within two business days, otherwise the courier claim window has closed.
Anything that needs a consultation before it is supplied. A trade account does not change who that rule exists to protect.
For goods ordinarily acquired for personal or domestic use, and for purchases below the relevant threshold, the Australian Consumer Law guarantees apply and cannot be excluded — faulty, not as described, or not fit for purpose means repair, replacement or refund.
0405 379 028 · reception@lanecoveacupuncture.com.au
This policy covers shipping for clinics, practitioners and business accounts ordering from Rainbow Medicine / Health Therapies Clinics. For standard consumer orders, see our Shipping Policy.
Larger and wholesale orders may ship on freight rather than standard express. Freight cost and timeframe are quoted at checkout or by our team, based on volume, weight and destination.
| Area | Service | Cost |
|---|---|---|
| Metro Areas | Express / Freight (1–3 business days) | Quoted by volume; free over $80 on standard items |
| Non-Metro Areas | Express / Freight (2–5 business days) | Quoted by volume; free over $80 on standard items |
| Remote Areas | Freight (3–14 business days) | Quoted by volume and destination |
Temperature-sensitive stock ships with insulated packaging and may be scheduled to avoid weekend transit. Cold-chain surcharges, when they apply, are shown before dispatch.
Practitioner and business accounts may have agreed freight terms, order minimums and dispatch schedules. These are set on your account and prevail over the standard rates where they differ.
Report any damaged, incorrect or short delivery within 7 days with your order number and we will arrange a replacement or credit.
To set up or review a business account, contact Rainbow Medicine / Health Therapies Clinics.
